Terms of Use

Last updated: 17 August 2026

These Terms of Use apply to your use of the Steps Charity website, including any pages, forms, information, downloads, donation links, newsletter sign-up features and other online services made available through it.

By using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

1. About Steps

This website is operated by Steps Charity, a charity registered in England and Wales with charity number 1094343 and in Scotland with charity number SC049759. Steps is also a company limited by guarantee registered in England and Wales with company number 04379997.

Registered office: The White House, Wilderspool Business Park, Greenalls Avenue, Warrington, WA4 6HL.

You can contact Steps by telephone on 01925 750271 or by using the contact details provided on the website.

2. Website Information

The information on this website is provided for general information and support purposes only. Steps aims to keep information accurate and up to date, but does not guarantee that all content will always be complete, current or error-free.

The website may include information about childhood lower limb conditions, support services, fundraising, donations, events, volunteering and related resources. This information is not a substitute for professional medical advice, diagnosis or treatment.

3. Medical and Support Information

Steps provides information, guidance and emotional support to families, carers and individuals affected by childhood lower limb conditions. Any health-related content on this website is general in nature.

You should always seek advice from a qualified healthcare professional about any medical condition, treatment, diagnosis or healthcare decision. You should not delay seeking medical advice or disregard professional medical guidance because of something you have read on this website.

If you believe there is a medical emergency, contact emergency services immediately.

4. Using the Website

You agree to use this website lawfully and responsibly. You must not:

• misuse the website or interfere with its operation;
• attempt to gain unauthorised access to the website, systems or data;
• submit false, misleading, offensive, unlawful or harmful information;
• upload or transmit viruses, malware or harmful code;
• use the website in a way that infringes the rights of Steps or any third party;
• copy, scrape, reproduce or commercially exploit website content without permission.

Steps may restrict or block access to the website where it reasonably believes these Terms have been breached or where action is needed to protect the website, users, staff, volunteers or charity operations.

5. Donations and Fundraising

The website may include links or tools that allow you to donate to Steps or support fundraising activities. Donations may be processed by third-party payment providers or fundraising platforms, such as PayPal, JustGiving or similar services.

When you use a third-party donation or fundraising platform, that platform’s own terms, privacy policy and payment rules will also apply. Steps is not responsible for the operation, availability or security of third-party platforms.

Unless stated otherwise, donations are voluntary and non-refundable, except where required by law or where Steps decides that a refund is appropriate in the circumstances.

If you fundraise for Steps, you are responsible for ensuring that your fundraising is lawful, honest, safe and compliant with any applicable fundraising rules, permissions and platform terms.

6. Contact Forms and Information You Submit

If you submit information through a contact form, newsletter form, support enquiry or similar feature, you must ensure the information you provide is accurate and that you have permission to share it.

If you provide information about a child or another person, you confirm that you are authorised to do so.

Steps will handle personal information in accordance with its Privacy Policy.

7. Intellectual Property

Unless otherwise stated, all content on this website, including text, images, logos, graphics, downloads, videos, layout and design, belongs to Steps or is used with permission.

You may view, download and print website content for personal, non-commercial use or for the purpose of accessing Steps’ support and information services.

You must not reproduce, adapt, publish, distribute, sell or use website content for commercial purposes without prior written permission from Steps.

8. Links to Other Websites

This website may contain links to external websites, organisations, resources or third-party platforms. These links are provided for convenience and information only.

Steps does not control external websites and is not responsible for their content, accuracy, availability, privacy practices or terms of use. A link to another website does not mean Steps endorses that website or its services.

9. Availability of the Website

Steps aims to keep the website available and functioning, but does not guarantee uninterrupted access. The website may be unavailable from time to time for maintenance, updates, technical issues or reasons outside Steps’ control.

Steps may change, suspend or remove any part of the website at any time.

10. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Steps is not liable for any loss or damage arising from:

• reliance on website information;
• website errors, omissions or outdated content;
• interruption or unavailability of the website;
• use of third-party websites, platforms or payment providers;
• viruses or harmful material transmitted through use of the website;
• unauthorised access to information where Steps has taken reasonable protective measures.

These Terms do not affect any rights you may have under applicable law.

11. Privacy and Cookies

Your use of this website is also governed by Steps’ Privacy Policy and any cookie information provided on the website. Please read those documents to understand how Steps collects, uses and protects personal information.

12. Changes to These Terms

Steps may update these Terms of Use from time to time. Any updated version will be posted on this website with a revised “Last updated” date.

By continuing to use the website after changes are posted, you agree to the updated Terms.

13. Governing Law

These Terms of Use are governed by the laws of England and Wales. If you are using the website from Scotland, Northern Ireland or another jurisdiction, you may also have local legal rights that apply.

Any dispute relating to these Terms or your use of the website will be subject to the courts of England and Wales, unless applicable law requires otherwise.

14. Contact

If you have questions about these Terms of Use, please contact Steps Charity:

Steps Charity
The White House
Wilderspool Business Park
Greenalls Avenue
Warrington
WA4 6HL

Telephone: 01925 750271